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PMA Statement on IRS Federal Employee Viewpoint Survey Results

April 6, 2021

Washington, D.C. –Executive Director Chad Hooper of the Professional ManagersAssociation (PMA) – formed in 1981 by IRS Managers as a national membership association representing the interests of professional managers, management officials and non-bargaining unit employees in the federal government –released the following statement regarding the Internal Revenue Service’s (IRS)Federal EmployeeViewpoint Survey (FEVS) results:

“The Internal Revenue Service’s (IRS) results from the Federal Employee Viewpoint Survey show 76 percent if the workforce trusts IRS management to ‘respond effectively to future emergencies’ based on their experience of the last year.In the face of unimaginable challenges, these results are a testament to the expertise, dedication, and professionalism of IRS leaders,” Hooper explained. “Additionally, 86 percent of respondents felt their team worked together to get the job done. Despite an unprecedented pivot to remote work, IRS leaders rose to the challenge of ensuring their employees remained connected and engaged throughout the pandemic. PMA is proud to represent and support the front line IRS managers and leaders who have continued to deliver on their mission with pride.”

“We've seen IRS leaders at all levels exemplify what it means to be a servant leader in big ways - such as the Commissioner's historic evacuation order in lateMarch 2020 - and in small ways - such as each of the managers who contacted PMA to arrange face coverings and PPE for their teams as they slowly return some workers to our offices,” Hooper furthered. “We have heard managers consistently express concern for their team’s health, safety, and psychological wellbeing.Through these trials, managers have selflessly carried the burdens of their workforce to serve the American taxpayer. IRS managers were perennially asked to do more with less and this year was an extreme demonstration of your ability to navigate myriad challenges facing your teams and our taxpayers.”

“IRS managers contributed to the IRS issuing nearly a half billion in stimulus checks while administering the filing seasons for tax years (TY) 2019 and 2020, managing retroactive tax law changes, expanded credits, all while managing dozens of complications impacting the TY 2020 and 2021 business tax filing seasons. To accomplish all this while still keeping teams informed and supported is nothing short of a Herculean accomplishment,” Hooper continued.

“After reviewing these FEVS results, we in PMA are feeling very confident about the future. We're filled with pride and the deepest gratitude for IRS manager’s commitment to delivering our mission. We look forward to continuing to support the IRS in the journeys ahead,” Hooper concluded

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